Privacy Policy

Your customers trust you with their information. We take that responsibility seriously.

This Privacy Policy explains how ShopSync collects, uses, stores, protects, shares, and processes information when you use ShopSync, Piano Dispatch, Piano Tuner Dashboard, My Piano Shop, our mobile applications, websites, APIs, and related services (collectively, the "Services").

References to "ShopSync" in this Privacy Policy mean ShopSync LLC and Dashboard Pro Development, together with their respective owners, officers, employees, contractors, affiliates, successors, and assigns. All rights, protections, disclaimers, and limitations afforded to ShopSync under this Privacy Policy apply equally to Dashboard Pro Development.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use the Services, we may collect information including:

Account Information

• Name
• Business name
• Email address
• Telephone number
• Billing information
• Physical address
• Username
• Password (encrypted or securely hashed where applicable)

Business Information

• Company name
• Business locations
• Employees
• Business hours
• Service areas
• Pricing information
• Inventory
• Customer records
• Appointment schedules
• Estimates
• Invoices
• Internal notes

Customer Information

You may choose to store customer information within ShopSync including:

• Customer names
• Addresses
• Phone numbers
• Email addresses
• Appointment history
• Service history
• Payment history
• Uploaded photographs
• Notes
• Documents
• Piano information
• Equipment information
• Serial numbers
• GPS locations
• Service preferences

This information belongs to you and your business.

Employee Information

If enabled by the User:

• Employee names
• Work schedules
• Time punches
• GPS locations
• Mileage
• Route history
• Job completion history
• Uploaded photos
• Internal messaging

Device Information

To improve security and performance, ShopSync may collect:

• Browser type
• Device type
• Operating system
• App version
• IP address
• Crash reports
• Performance logs
• Diagnostic information
• Login history

ShopSync does not sell your customer database.

ShopSync does not sell your appointment history.

ShopSync does not sell your invoices.

ShopSync does not sell your employee information.

ShopSync does not sell your uploaded documents.

ShopSync does not sell your photographs.

If our practices ever materially change, we will update this Privacy Policy and provide notice where required by law.

We use information to:

• provide the Services;
• schedule appointments;
• process estimates;
• generate invoices;
• synchronize calendars;
• operate AI features;
• improve routing;
• calculate mileage;
• process subscriptions;
• secure accounts;
• detect fraud;
• respond to support requests;
• improve software performance;
• develop new features;
• comply with legal obligations.

Certain ShopSync features may utilize artificial intelligence.

AI may assist with:

• writing estimates;
• appointment summaries;
• customer communications;
• scheduling recommendations;
• service reminders;
• data organization;
• business insights.

AI-generated content should always be reviewed before being relied upon or shared.

Users remain responsible for verifying the accuracy of AI-generated output.

Where enabled by the User, ShopSync may process location information for purposes including:

• technician routing;
• mileage tracking;
• dispatching;
• employee time tracking;
• customer arrival notifications;
• route optimization.

Location tracking may be disabled by the User where permitted by applicable law and business settings.

Payment transactions may be processed by third-party payment providers.

ShopSync does not generally store complete payment card numbers.

Payment processors maintain their own privacy and security practices.

Users may connect third-party services including, for example:

• QuickBooks
• Google Calendar
• Microsoft services
• Square
• Stripe
• Clover
• Twilio
• Google Maps
• Other supported integrations

Use of third-party services is governed by those providers' own terms and privacy policies.

ShopSync is not responsible for third-party privacy practices.

ShopSync utilizes commercially reasonable administrative, technical, and physical safeguards designed to protect User information.

These safeguards may include:

• encryption;
• secure cloud infrastructure;
• authentication controls;
• access logging;
• monitoring;
• backups;
• firewalls;
• intrusion detection;
• security updates.

No method of storage or transmission over the Internet is completely secure.

Accordingly, ShopSync cannot guarantee absolute security.

Information is retained only for as long as reasonably necessary to:

• provide the Services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• maintain backup systems;
• prevent fraud;
• improve security.

Retention periods may vary depending on applicable law and the nature of the information.

Subject to applicable law, Users may have rights to:

• access certain personal information;
• update inaccurate information;
• request deletion of eligible information;
• export certain data;
• request correction of records;
• withdraw certain consents where applicable.

Some requests may be limited where retention is required by law, security needs, fraud prevention, or contractual obligations.

The Services are intended for businesses and individuals who are legally able to enter into binding agreements.

ShopSync does not knowingly collect personal information directly from children in violation of applicable law.

Users accessing the Services from outside the United States acknowledge that information may be processed and stored in jurisdictions different from their own.

Users are responsible for complying with local laws governing their use of the Services.

ShopSync may update this Privacy Policy from time to time.

When material changes occur, Users may be notified through the Services, email, or other reasonable means.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

Questions regarding this Privacy Policy may be directed to ShopSync through the contact information provided within the Services or on the official website, or by email at support@goshopsync.com.